Privacy Policy

Effective September 3, 2026

BoroWay is designed to help people navigate New York without turning their movement into a product. This policy explains the limited information processed by BoroWay, a product of NinetySix Technologies LLC.

Information you provide

If you contact support or later create an account, we process only the information needed to answer the request or provide the selected feature. This policy will be updated before additional categories of personal information are collected.

Location information

The iPhone app may request location access to find nearby stations, plan routes and provide active-trip guidance. Precise location is processed for the requested feature and is not sold. BoroWay does not maintain a location-history advertising profile. When live alerts are enabled, BoroWay may retain the identifiers and train routes of up to three nearby subway stations for no more than six hours so relevant service changes can reach your device. Your coordinates are not stored with that notification subscription.

Transit and diagnostic information

We may process coarse usage and reliability information needed to operate the service, prevent abuse and diagnose crashes. We minimize retention, avoid cross-app advertising identifiers and do not sell personal information.

BoroWay Pulse

When you submit or confirm a Pulse report, precise location is used momentarily to verify that you are near the selected station. The submitted report contains a structured category, station, train, direction and time—not your precise coordinates, name, photo or public identity. A pseudonymous device token is retained to prevent abuse, apply rate limits and enforce suspensions. Reports, confirmations and safety audit records are retained only as long as reasonably needed for operations, moderation and legal obligations.

Nearby rider count

The optional nearby-rider feature converts your location into a coarse area on the server and immediately discards the precise coordinates. Only a pseudonymous device token, coarse area and short expiration time are stored. Exact counts appear only when at least three opted-in riders are nearby; individual locations and movement histories are never shown. You can join or leave this count from the Go screen.

Service providers

Limited information may be processed by infrastructure, analytics, communications and App Store providers acting on our behalf. Apple Maps processes place searches and walking, bus and subway direction requests under Apple’s terms and privacy practices. Apple separately processes App Store purchases under Apple’s terms.

Your choices

You may disable location or notifications in iOS Settings. You may request access, correction or deletion of information associated with you by contacting privacy@boroway.app.

Children

BoroWay is not directed to children under 13 and does not knowingly collect their personal information.

Changes and contact

Material changes will be posted here with a revised effective date. Questions may be sent to privacy@boroway.app.